FAQs
What is the difference between Fly LegsUp Original and Fly LegsUp My Flight Hammock?
Both of our products can be used by babies through to adults.
Fly LegsUp My Flight Hammock is more versatile and suitable for:
- Economy seats
- Most Premium Economy seats
- Most Extra Legroom seats
- Bulkhead
- Trains
- Buses
- Airport waiting lounges
Complies with International Air Transport Association (IATA) guidelines and accepted by over 60 airlines worldwide.
Weighs 670g
Having evolved from the Fly LegsUp Original, Fly LegsUp My Flight Hammock offers the same experience to passengers, and more! With its freestanding design, My Flight Hammock is more adaptable and can be used virtually anywhere
Fly LegsUp Original is suitable for:
- Economy seats
Accepted by Singapore Airlines (Fly LegsUp My Flight Hammock is accepted by over 60 airlines worldwide)
Weighs 500g
Fly LegsUp Original attaches to the drop-down tray table and therefore can only be used in normal Economy seats. Weighing 170g less than Fly LegsUp My Flight Hammock, Fly LegsUp Original continues to be a popular choice for Economy travellers all over the world which is why we continue to manufacture the original game-changer for traveller comfort
*Children using their hammock should always be supervised by an adult and continue to wear a seat belt during the flight.
Which product is right for me?
Fly LegsUp My Flight Hammock is the more versatile option as it is suitable for most seats on the plane (Economy, most Premium Economy, Bulkhead and Extra Legroom), as well as train and bus travel.
Fly LegsUp Original is only suitable for normal Economy seats, as it needs to attach to the drop down tray table.
We do recommend Fly LegsUp My Flight Hammock for taller men and women who want to make the most out of their extra legroom.
Why should I choose Fly LegsUp Original or Fly LegsUp My Flight Hammock over other products?
We are the first and only innovators to develop the in flight comfort aid alongside Aviation Engineers in accordance with the International Air Transport Association (IATA) guidelines.
My Flight Hammock is classed as a personal comfort device and is not usually subject to approval by FAA/EASA/CASA. However, due to high customer interest in improving in-flight comfort, IATA has provided guidelines to airlines regarding the use of these products. My Flight Hammock complies with IATA’s guidelines, which can be viewed here.
We’re also a proud Australian family business, so when you purchase from us, you’re supporting small business.
What are the health benefits of Fly LegsUp Original and Fly LegsUp My Flight Hammock?
Health & wellness in the air is important. If you suffer from sleep deprivation, swelling, back pain on long flights or have a history of DVT, Fly LegsUp and My Flight Hammock has the potential to alleviate these issues.
By using Fly LegsUp Original or Fly LegsUp My Flight Hammock on long flights, it:
▪ May help reduce leg and foot swelling. Elevating your legs and feet increases venous return to the heart which helps to keep swelling to a minimum
▪ May help reduce the risk of DVT associated with long periods of inactivity. Being able to change the way you sit means you can be more active and less venous stasis may occur
▪ Helps to relieve back pain associated with sitting for long periods
▪ Allows you to sleep in more natural positions. Making the journey more enjoyable and reducing the effects of jet lag
▪ Allows children to relax and sleep, making for a more enjoyable flight for parents and other passengers too
What airlines can I use Fly LegsUp My Flight Hammock or Fly LegsUp Original on?
The use of comfort devices, such as Fly LegsUp My Flight Hammock, is ultimately at the discretion of the cabin crew on the day, and if they advise that the comfort device is not to be used, then these instructions must be followed.
You may like to contact your airline prior to your flight, however we do find that customers receive conflicting opinions from customer service reps, and their advice may have no bearing on whether or not you can use Fly LegsUp My Flight Hammock.
On some occasions, you may be questioned by a cabin crew member about Fly LegsUp. If you were to be questioned, please let them know the following:
- Fly LegsUp Original has been comprehensively tested by a authorised Aviation Engineer.
The Aviation Engineering Report is downloadable here and concludes: "The Fly LegsUp flight hammock poses NO STRUCTURAL RISK to the seat structure, metal table assembly, metal tray table arms (with table stowed or deployed) or the seat occupied by the passenger. As a carry-on comfort aid, the hammock poses NO RISK to cabin flammability, egress or cabin safety if its permitted use is as per standard cabin practices and REMOVED from the seat for taxi, take-off and landing” - Jason Hazell (ARN 765973).
- The hammock does not disturb the person in front or other passengers (some of our customers refer to this topic in their testimonials).
- The hammock does not damage the tray table (as per Aviation Engineer Report).
- Without the hammock, children tend to lie across parents laps and it can be impossible to continue to wear a seatbelt, but with the hammock they can easily wear a seatbelt.
- It is only used during the cruise portion of the flight and will be stowed away for taxi, take-off and landing.
If you were still asked to remove your Fly LegsUp by a cabin crew member, it would not be valid or correct that it was because of safety or egress according to our independent Aviation Engineering Report.
If you have any questions, please contact us.
Is Fly LegsUp My Flight Hammock or Fly LegsUp Original a safety hazard?
Fly LegsUp My Flight Hammock
My Flight Hammock does not compromise the user's safety or the safety of other passengers. It is a passenger comfort device and complies with the IATA Cabin Operations Safety Best Practices guide 4th edition 2018, and the Civil Aviation Safety Authority (CASA) cabin safety guidelines.
It is only to be used during cruise flight and must be stowed away for taxi, take off and landing, like all other personal items. We recommend children and adults continue to wear their seatbelts whilst using Fly LegsUp My Flight Hammock.
Fly LegsUp Original
Fly LegsUp Original has been comprehensively tested by an authorised Aviation Engineer. The Aviation Engineering Report is downloadable here and concludes: "The Fly LegsUp flight hammock poses NO STRUCTURAL RISK to the seat structure, metal table assembly, metal tray table arms (with table stowed or deployed) or the seat occupied by the passenger. As a carry-on comfort aid, the hammock poses NO RISK to cabin flammability, egress or cabin safety if its permitted use is as per standard cabin practices and REMOVED from the seat for taxi, take-off and landing” - Jason Hazell (ARN 765973).
Without the hammock, children tend to lie across parents laps and it can be impossible to continue to wear a seatbelt, but with the hammock they can easily wear a seatbelt.
It is only used during the cruise portion of the flight and will be stowed away for taxi, take-off and landing. We recommend children and adults using Fly LegsUp, continue to wear their seatbelts.
Does Fly LegsUp Original or Fly Legs Up My Flight Hammock interfere with the aircraft systems?
No! When Fly LegsUp Original or Fly LegsUp My Flight Hammock are in use, they allow all aircraft systems, and equipment, to be used as designed such as air conditioning vents, seat mechanisms and emergency equipment.
What if there is an emergency on the plane?
If an emergency is declared, the hammock must not be used. The hammock can be removed in seconds and the pillows deflate quickly, due to the design of the valve. You can even sit on the Large pillow to make it deflate faster, while you are deflating the Small pillow.
The soft fabric of the hammock allows you to tuck it into the magazine pouch. Alternatively you can stow the hammock and pillows under the seat in front of you.
Can you wear a seat belt when using Fly LegsUp My Flight Hammock or Fly LegsUp Original?
Yes! We recommend children and adults continue to wear their seat belts when using Fly LegsUp My Flight Hammock or Fly LegsUp Original. If required, you can ask the cabin crew for an extension seat belt.
Where should I sit on the plane?
Fly LegsUp My Flight Hammock
We recommend booking a seat by the window or in the very middle section of the plane.
Fly LegsUp My Flight Hammock is suitable for all Economy seats on the plane and most Premium Economy seats, Extra Legroom, Bulkhead and train and bus travel.
Please note: some Premium Economy seats have a footrest which automatically lifts when you recline your seat, and in this circumstance you will not be able to use Fly LegsUp My Flight Hammock.
Fly LegsUp Original
Fly LegsUp Original is designed for normal Economy seats. You will need a seat in front of you as the hammock attaches to the arms of the drop down tray table.
We recommend using Fly LegsUp Original or Fly LegsUp My Flight Hammock by a window or the very middle seats between the aisles.
To check your airplane seating plan, head to SeatGuru.
What happens when the seat in front reclines?
Naturally, when the seat in front reclines, it can reduce the space available to you. However, it will not affect the use of Fly LegsUp My Flight Hammock or Fly LegsUp Original and will not prevent the person in front from reclining as usual.
What if the person next to me wants to get past?
We recommend using Fly LegsUp My Flight Hammock and Fly LegsUp Original in positions where you are not blocking the access for other passengers (ie sitting by the window or in the very middle section of the plane). In situations where this is not possible, you can wrap the Fly LegsUp My Flight Hammock tail over the pillows and frame and easily pick it up to allow your neighbour to pass.
If someone wants to get past your Fly LegsUp Original, take the Large pillow out leaving the Small one in the hammock, tuck the tail into the hammock and it will swing out of the way when someone passes. See our video, 'How toget past a Fly LegsUp Flight Hammock'.
Will it annoy the passenger in front or passengers around me?
When we were developing Fly LegsUp Original and the Fly LegsUp My Flight Hammock, it was very important that they not disturb or annoy other passengers.
Due to the way airline seats are engineered and where the Fly LegsUp Original attaches, movement in the hammock is not felt by the passenger sitting in front. This topic is mentioned by some customers in their testimonials.
When Fly LegsUp My Flight Hammock is used responsibly and correctly it should not annoy the passenger in front and they will be able to recline their seat as usual.
The person in front should have no idea that the passenger behind them is using Fly LegsUp My Flight Hammock or Fly LegsUp Original.
Will Fly LegsUp Original damage the tray table?
The Fly LegsUp Original Flight Hammock has been comprehensively tested by a CASA accredited Aviation Engineer and will not damage the airline tray table. The tables are designed to be very strong.
The Aviation Engineering report concludes: "The Fly LegsUp Original flight hammock poses NO STRUCTURAL RISK to the seat structure, metal table assembly, metal tray table arms (with table stowed or deployed) or the seat occupied by the passenger. As a carry on comfort aid, the hammock poses NO RISK to cabin flammability, egress or cabin safety if its permitted use is as per standard cabin practices and REMOVED from the seat for taxi, take-off and landing" - Jason Hazell (ARN 765973). Download the full aviation engineering report here.
When should I attach the Fly LegsUp Original?
Attach your hammock to the tray table as soon as you reach cruising height, as it is much easier to attach BEFORE the person in front reclines their seat. Alternatively you can attach it before takeoff and tuck it away into the magazine pouch for takeoff and then inflate the pillows when you want to use the hammock.
Can any age use Fly LegsUp Original and Fly LegsUp My Flight Hammock?
Fly LegsUp Original and Fly LegsUpMy Flight Hammock are suitable for babies through to adults.
We recommend that infants and children who are small enough to lie completely flat do not use Fly LegsUpMy Flight Hammock in the bulk head section or where there is no chair directly in front of the hammock. Children using their hammock should be supervised by an adult at all times and continue to wear a seat belt during the flight.
To use Fly LegsUp Original or Fly LegsUpMy Flight Hammock, you do require a certain level of flexibility to elevate your legs into the hammock.
How long does it take to set up and when is the best time to set up?
Once you have the hang of it, you can set up Fly LegsUp Original or Fly LegsUp My Flight Hammock within a minute or two.
We recommend setting up once in cruise mode or just after the cabin lights have been dimmed for rest.
How long does it take to inflate and deflate the pillows?
The Large and Small pillows take only a few puffs to inflate, with a two way valve that makes it easier and quicker to deflate/inflate.
Can you share hammocks?
Yes. Fly LegsUpMy Flight Hammock and Fly LegsUp Original are very adaptable and can be shared by adults and children to make the journey more comfortable.
How much room and weight will they take up in my carry-on allowance?
Fly LegsUp My Flight Hammock
Fly LegsUp My Flight Hammock is light and compact, weighing 670g
The dimensions of the carry bag are approx. 30cm (L) x16cm (H) x 5cm (W) which can be clipped onto your carry-on luggage.
Fly LegsUp
Fly LegsUp Original is an ultra-light compact design, weighing just 500g
The dimensions of the carry bag are approx. 28cm (L) x24cm (H) x 4cm (W) which can be clipped onto your carry-on luggage.
Is Fly LegsUp My Flight Hammock or Fly LegsUp Original FAA/EASA/CASA approved?
Fly LegsUpMy Flight Hammock is classed as a personal comfort device and is not usually subject to approval by FAA/EASA/CASA. However, due to high customer interest in improving in-flight comfort, the international airline authority IATA has provided guidelines to airlines regarding the use of these products. My Flight Hammock complies with IATA’s guidelines, which can be viewed here.
Fly LegsUp Original has been comprehensively tested by an authorised Aviation Engineer and most airlines and cabin crews are more than happy for you and/or your child to use the hammock during the cruise portion of the flight. Fly LegsUp Original is classed as a personal comfort device and is not usually subject to approval by FAA/EASA/CASA.
Our products are only to be used during cruise flight and must be stowed away for taxi, take off and landing, like all other personal items.
TROUBLESHOOTING
The Fly LegsUp Original hammock is slipping down the arms of the tray table
Some airlines have tray arms with a very steep angle and the straps on Fly LegsUp Original may slide down. To compensate you can attach the straps to the horizontal bar that runs parallel behind the tray table as shown below. You may need to pull the tray towards you to expose the bar.
The tray table keeps falling down
In this case you may have a faulty catch or some airlines have a system as shown below that may not take the weight of Fly LegsUp Original and adult legs with the tray table closed. You can use the hammock (albeit with less variety), with the table down in these circumstances. These catches will generally take the weight of small children, and they can use the Fly LegsUp Original hammock as normal.
How long does it take for my order to arrive from time of purchase?
Please allow up to two days for processing and handling before your order is dispatched.
Once your order has been dispatched you will receive a confirmation email with tracking details where possible.
If you need your order by a certain date, please specify this in the delivery notes and we will accommodate your request as best as possible.
Please select your country below to see our approximate shipping times
AUSTRALIA
Standard Australia Post: Delivery in 2-7 working days
Express Australia Post: Delivery in 1-3 working days
Platinum Australia Post: Delivery next working day to CBD metro areas only (order before 12pm AEST)
NEW ZEALAND
Standard Australia Post: Delivery in 2-7 working days
Express Australia Post: Delivery in 3-5 working days
Please note that some deliveries to NZ may be delayed by NZ customs
USA & CANADA
International Tracked: Delivery in 5-8 working days +/- (recommended)
Express: Delivery in 3-5 working days +/-
International Standard: Delivery in 5-8 working days +/-
Due to some packages being held in US customs, this may cause a delay of up to 18 working days. In very rare circumstances some customers may be charged tax/duty fees by US customs.
Royal Mail Special Guaranteed 1pm delivery: Delivery in 1-2 working days
EUROPE
International Tracked: Delivery in 3-6 working days +/- (recommended)
International Standard: Delivery in 3-8 working days +/-
Due to some packages being held in EU customs, this may cause a delay of up to 15 working days. In very rare circumstances some customers may be charged tax/duty fees by customs.
Other International
International Delivery can take 2-15 working days (+/- depending on customs). Please check approximate shipping times upon checkout or message us to find out more about our delivery times.
If you have any questions or would like to amend your order please email us at hello@flylegsup.com or message us here.
My order has not arrived, what should I do?
We aim to dispatch your order in 1-2 working days and you will receive a confirmation email once your order has been dispatched.
If you have not received the email notification that your order has been dispatched or your order has not arrived, please email us at hello@flylegsup.com or message us here with your order name and number.
My travel plans have changed, can I get a refund?
We offer returns within 14 days of receiving your order. You can return your purchase for a full product refund to the original payment method.
Please note the following exceptions to our return policy:
- Returned items must be returned in the original packaging and unopened
- We do not refund postage costs or return postal fees
- We do not accept sale or discounted items
- Return goods within 14 days of initial contact with us regarding the return
To initiate a return, please complete the following steps:
- Simply email us at hello@flylegsup.com and we will let you know the return address
- Enclose your invoice name and number with the returned product in its original packaging and unopened
How long does it take to receive your refund?
Once we receive your product, we will refund you as soon as practicable (typically in 1-3 working days). You will receive an email notification and receipt of your product refund.
We recommend that you return the product via registered post with insurance and that you pre-pay all postage with your selected postal carrier. You assume any risk of lost, theft or damaged goods during transit.
Do you have a warranty?
Fly LegsUp Original and Fly Legs Up My Flight Hammock products are fully warranted to the originally invoiced customer against defects in materials and workmanship for one (1) year. If a product fails due to a manufacturing defect we will replace the product free of charge, as soon as possible.
This warranty does not cover damage caused by accident, improper care, negligence, laundering, normal wear and tear or the natural breakdown of colours and materials over extended time and use. Please email us at hello@flylegsup.com to resolve any defect issues.
How do I clean and take care of my Fly LegsUp Original or Fly LegsUp My Flight Hammock?
You can wash the hammock in a washing machine. We recommend that you close the velcro straps and place it into a protective wash bag.
It is best to just wipe down the pillows and ensure that no water gets trapped inside.
We recommend carefully repacking the contents of your Fly LegsUp Original or Fly LegsUp My Flight Hammock into the carry bag and storing in a cool, dry place away from sharp, abrasive surfaces or objects.